Shipping & Returns
Welcome and sincerely thank you for visiting montblanc meisterstuck pen online store. We are your one-stop source for Montblanc
Pen. For several years, our company has won a large number of customers around
the world with first-class service, good reputation, the best quality, and
competitive prices.
What is your shipping guarantee?
All items are free shipping world wide! You will recieve your order in 7
business days and is guaranteed. Well you must pay more attetion to the Shipping
Policy of us website in case of insuring your orders. Below it is the
interrelated information about it, including the Return policy, Exchanges and
Order Cancellation.
International shipping is handled by Air International EMS/DHL Express
Company within 1 week time delivery usually.
All orders will be insured for
the full purchase amount and can be tracked at the EMS/DHL website.
That
means guaranteed through customs and guaranteed delivery to your door! You don't
need to worry about customs seizure or insurance because we guarantee it; we
will reship once at our expense.
What are the return, exchange, refund policies?
1. A full refund is guaranteed if merchandise is defective, damaged
or wrong from your order. However, if proofs of defect(s), damage, or wrong
item(s) delivered cannot be given, return shall be unable to be processed.
2. A refund minus initial shipping cost is guaranteed if dissatisfaction of
merchandise is judgment-based or merchandise is claimed to be ordered by
mistake.
3. Merchandise shall be returned to us within 7 days of receipt,
and no used items shall be accepted.
4. All the original receipt or
invoice, accessories (i.e. locks, keys, straps, care booklet, dust cover,
authenticity card, etc.) and gift (if any) received shall be included.
5. An
online tracking number shall be provided to confirm return of merchandise after
the parcel is shipped out. An email notice will be sent as soon as the return
package arrives at the destination.
6. For every return of merchandise under
regulated circumstances, a refund shall be issued in the same form in which the
original payment is made and may take up to 30-45 business days after the
receipt of goods. But at certain customers' request or agreement to have the
refund in merchant's store credits, a refund shall be issued accordingly as
requested or agreed.
